If you work with the public in any form, please be nice. please be thoughtful. be helpful. please remember that when someone makes an inquiry call to the business that is paying you to be pleasant and helpful and courteous, the caller is generally pulling together many many details of a plan, all while the cat is throwing up, the washing machine is going BAM BAM BAM downstairs, and the caller also has a raging ear infection. so please practice active listening, general etiquette, and don't rush them off the phone because a cute guy is coming toward your station and you don't want the person at the next station to snag this treasure. it is also likely that the caller has no interest whatsofreakingever in pulling together these plans, but must in the interest of marital harmony and that dreaded C word - compromise. damn it. twice.
and thank you so much for listening.